Privacy Policy

Effective Date: 16 July 2025
Last Updated: 30 July 2025

At Resilience Society, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, events, website, or programs.

1. Who We Are

Resilience Society is a community organization supporting individuals through mental health challenges, cancer, and life transitions by offering workshops, support groups, community activities, and educational events.

2. What Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name

• Contact details (email, phone number, mailing address)

• Emergency contact information (for event participation)

• Demographic information (optional)

• Health-related information (only with explicit consent for support purposes)

b. Website & Communications Data

• IP address and browser type

• Pages visited and time spent on our website

• Email interactions (e.g., newsletter opens, click rates)

3. How We Collect Information

We collect information through:

• Program registration forms (online or in person)

• Event sign-ups

• Surveys and feedback forms

• Email newsletters

• Direct communication (e.g., phone, email, social media)

• Cookies and website analytics tools (for site optimization)

4. How We Use Your Information

Your information is used for the following purposes:

• To register you for events or programs

• To communicate important updates, schedules, or changes

• To improve our services based on participant feedback

• To ensure your safety and well-being during activities

• To provide targeted support or referrals (with consent)

• To manage and improve website functionality

We never sell or rent your personal data.

5. Confidentiality in Support Programs

All personal sharing in support groups, workshops, or peer programs is treated as confidential. We ask all participants to respect each other’s privacy and not disclose what is shared in group settings.

Exceptions to confidentiality include:

• Risk of harm to self or others

• Child or vulnerable adult protection concerns

• Legal obligations
  

6. Data Storage & Security

We take reasonable steps to protect your data:

• Information is stored on secure, password-protected systems

• Paper forms (if used) are stored securely and destroyed when no longer needed

• Only authorized personnel or volunteers can access personal data for program purposes

7. Your Rights

You have the right to:

• Access your personal information

• Request corrections or updates

• Withdraw consent or request deletion (where applicable)

• File a complaint if you believe your data is being misused

To exercise these rights, contact us using the details below.

8. Third-Party Services

We may use third-party platforms for email marketing (e.g., Mailchimp), surveys, or donations. These services have their own privacy policies. We do not share your personal information unless necessary to provide services or required by law.

9. Children’s Privacy

We do not knowingly collect information from children under the age of 13 without parental or guardian consent. Youth-focused programs may require guardian approval.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.

11. Contact Us

If you have questions or concerns about this policy or your data, contact:

Resilience Society
Email:hello@resilience-society.com
Mailing Address: 17 Fair Hill Cork